Retail State of the Union: Surviving in a Radically Changing Industry
The buzz: “Shoppers are dictating the future of retail” (Ray Hartjen). On January 9, 2007, Steve Jobs – perhaps history’s most radical thinker – uttered eight words in a keynote address: “Today Apple...
View ArticleRetail State of the Union: Why Shop At A Mall?
The buzz: “Struggling malls should transform into mixed-use centers to keep people coming in” (Amanda Nicholson, Syracuse U.). Why did 5000+ retail brick-and-mortar stores close in 2017? Easy answer:...
View ArticleSo You Wanna Be a Game Changing Retail Leader?
The buzz: “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better” (Bob Willett). Retail is changing, with digital shopping, personalized experiences and subscription...
View ArticleWhat's Up With Retail: Apocalypse or Renaissance?
The buzz: “Like most retailers, we don’t know exactly where we will land at the end of it but our curiosity and willingness to create will be a guide for us” (Jesper Brodin, CEO, Ikea). If you believe...
View ArticleRetail New Mantra: Go Fast, Grow Big, Stay Agile
The buzz: “…everyone in the world of retail, large or small, needs to ensure that they can keep up. That's why we keep on hearing about the need for ‘agility’ and ‘flexibility’ in the sector”...
View ArticleExtreme Makeover: Time for Customer-Centric Omnichannel
The buzz: “The customer’s perception is your reality” (Kate Zabriskie). In five years, the traditional vs. digitally-enabled retail gap has narrowed to be more customer-aligned. Retailers have new...
View ArticleGetting Fresh: The Last Battlefield for Grocery
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery...
View ArticleEncore: Getting Fresh: The Last Battlefield for Grocery
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery...
View ArticleDress for Success: The Future of Fashion Is Here!
The buzz: “Content is king but engagement is queen and she wears the pants”?(Howard Mittman). Technology has infused itself across how consumers expect to engage with retailers and vice versa – in...
View ArticleEncore: Dress for Success: The Future of Fashion Is Here!
The buzz: “Content is king but engagement is queen and she wears the pants”?(Howard Mittman). Technology has infused itself across how consumers expect to engage with retailers and vice versa – in...
View ArticleFashion Disruption: Goliaths Fall
The buzz: “Fashion has stumbled along for years without a particularly influential infusion of new ideas. But all of that is changing, and it is happening quickly (Nadya Khoja www.business.com). The...
View ArticleGetting Fresh: The Last Battlefield for Grocery Part 2
The buzz: “The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one” (Erma Bombeck). In the battle for the future food shopper, no grocery...
View ArticleEncore: Fashion Disruption: Goliaths Fall
The buzz: “Fashion has stumbled along for years without a particularly influential infusion of new ideas. But all of that is changing, and it is happening quickly (Nadya Khoja www.business.com). The...
View Article1 Billion Reasons: Fashion Industry Needs to Adapt
The buzz: “Researchers have recently coined the term 'enclothed cognition' to describe the impact that clothes have on mood and health” (Emily Matchar). No one in a retail store bats an eye if you ask...
View ArticleMrs. Jones and Her Grocer: Got A Thing Going On?
The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store –...
View ArticleAchieving Nirvana: Consumer Experience Meets Consumer Intimacy.
The buzz: “…Customer-intimate companies are willing to spend now to build customer loyalty for the long term” (hbr.org/1993/01/). As retailers react to the market’s instant gratification expectations,...
View ArticleRetail Memorable Moments: Creating the Unexpected for Consumers
The buzz: “Living a meaningful, happy life is about creating, sharing and capturing memories earned through experiences that span the spectrum of life’s opportunities” (eventbrite-s3.s3.amazonaws.com)....
View ArticleEncore: 1 Billion Reasons: Fashion Industry Needs to Adapt
The buzz: “Researchers have recently coined the term 'enclothed cognition' to describe the impact that clothes have on mood and health” (Emily Matchar). No one in a retail store bats an eye if you ask...
View ArticleEncore: Mrs. Jones and Her Grocer: Got A Thing Going On?
The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store –...
View ArticleEncore: Mrs. Jones and Her Grocer: Got A Thing Going On?
The buzz: “Me and Mrs. Jones We got a thing goin' on” (Billy Paul, 1973). Fast-forward to 2019. The disruptive “Mrs. Jones” has tasted the digital grocery experience – order online, pick up in-store –...
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